Overview
LeadMate is operated by FOP Chemshyrov Ihor (sole proprietor), registered in Ukraine. Paid plans are subscriptions billed monthly or yearly through our payment provider; signing up is free, while lead contents become available once a plan is paid.
This policy explains what happens when you cancel, when we issue refunds and how to submit a request. It applies to every paid plan listed on the Pricing page.
Cancelling a subscription
You can cancel (switch off auto-renewal) in the dashboard, in the Billing section, at any time — no calls or emails required. Paid features remain available until the end of the period you have already paid for, and no further charges are made.
Cancelling by itself does not trigger a refund for time already paid; refunds follow the rules below.
14-day money-back guarantee
If a paid plan does not fit, we will refund your first payment for that plan in full — contact us within 14 days of the first purchase. This applies to both monthly and yearly billing.
Renewals and duplicate charges
If an automatic renewal went through and you did not intend to continue, contact us within 14 days of the charge and we will refund that renewal payment.
Duplicate or erroneous charges are refunded in full once we confirm them.
How to request a refund
Write to us via the Contact page or from the support section of your dashboard, stating your account email and the payment date. We reply within 5 business days.
Approved refunds are returned to the original payment method by the payment provider; depending on your bank this usually takes 5–10 business days.
Exceptions
We may decline a refund requested outside the windows above, or where the request is connected with a violation of the Terms of Service or abuse of this policy (for example, repeated purchases and refunds of the same plan).
Changes to this policy
We may update this policy; the date of the last update is shown at the top of this page. Each payment is governed by the version published at the moment of that payment.